A new Bill is being introduced into the Commons this week, addressing the findings of the Department for Business, Energy and Industrial Strategy’s review into digital markets. The Bill includes some headline-generating powers for the Competition and Markets Authority around regulating the digital giants, but I think some of the new consumer protections are likely to have the widest ranging impact.
The intention is to enact the Bill before the end of the calendar year, so businesses with consumer-facing subscription models need to start considering what the proposed new laws mean now, in order to have time to develop, test and train staff on new process flows and consumer experiences.
This article examines three significant case studies that demonstrate how emerging technologies intersect with key areas of law and regulation. These include: the use of AI-based chatbots for customer service in the context of consumer rights; generative AI in relation to the Online Safety Act; and the application of generative AI in creating advertisements under the CAP Code.
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The Digital Markets, Competition and Consumer Act 2024 (DMCC) regulates large technology providers, expands CMA powers, and introduces new consumer protections.
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Following its first consultation on the future of security of tenure for business tenants under the Landlord and Tenant Act 1954 (“Act”), the Law Commission has issued an interim statement, indicating that only limited reforms are currently being proposed.
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