Data Protection Complaints Procedure

We are committed to handling your personal data in a secure and compliant manner. However, should you be unhappy with any aspect of the way your personal data has been handled by our firm, we will aim to resolve the matter between us.

We are required to have a procedure for handling data protection complaints. Please raise your concern in the first instance with the partner supervising your matter or the Head of Department who will do their best to deal with your concerns.

If you are unable to resolve the issue with the partner or Head of Department, you may raise a formal complaint with our Data Protection Officer, who is currently, Maninder Gill, who may be contacted using our office details below or by email at: maninder.gill@smb.london

To assist us with dealing with your complaint, please include your full name and contact details, file reference (if available), the full details of your complaint and the resolution you hope to achieve.

The Information Commissioner’s Office (ICO) provides further guidance on how to make a data protection complaint to an organisation: How to make a data protection complaint to an organisation | ICO

What will happen next?

We will:

  • Acknowledge receipt of a data protection complaint within 30 days of receipt.
  • Without undue delay, we will take appropriate steps to respond to complaints, including making appropriate enquiries, and keeping you informed; and
  • Without undue delay, tell you the outcome of your complaint.

What happens if you are not satisfied with our decision

If you are not satisfied with our resolution of your data protection complaint, please let us know as soon as possible and the Data Protection Officer (or another partner) will review the matter further.

If you remain dissatisfied, you may refer your complaint to the Information Commissioner’s Office (ICO). You can do this online via their website: Make a complaint about data protection and personal information | ICO

How to contact us

Address: Simons Muirhead Burton LLP, 87-91 Newman Street, London, W1T 3EY

Telephone: +44 (0)20 3206 2700

Fax: +44 (0)20 3206 2800